One Brain Man

Already, for the second time in four years that I've subscribed to MSDN, I find that you don't get what you pay for. After my last post about the product key not working for the latest Vista build, this is the chat I had with the "concierge" service.
{Peter}Hello Jeff and welcome to the MSDN Online Concierge. How may I assist you today? {Jeff Putz}The Vista CTP product key doesn't work for me during installation. I've tried it on two different machines. Other MSDN subscribers that responded to my blog have had no problem. {Peter}Jeff, the key on MSDN site appears to be outdated. You may contact MSDN customer service by calling toll-free number (800) 759-5474 and reference department A622WEB from 5:30 a.m. to 5:30 p.m., Pacific Time, Monday – Friday, except holidays. (They are closed today). {Jeff Putz}What's the point of you being here if I need to call someone? That makes no sense. I shell out more than a grand a year so I can be told to call someone else for your problem? That's really poor customer service. {Peter}Jeff, I can fully understand the inconveniences brought to you by the MSDN Subscribers Download Site. The Online Concierge is a one-to-one web-based chat service for MSDN subscribers to address non-technical questions regarding navigation of the MSDN site, Knowledge Base (KB) article searches, and Subscriber Downloads.
At the same time, you are invited to send MSDN Subscribers Download Site your feedback by posting the survey .

{Jeff Putz}Whatever. You're making excuses. This IS an issue with the download site. It has outdated content. {Peter}Yes, Jeff. The product key on MSDN Subscribers Download Site is still for the initial Windows Vista Beta 1. {Peter}Is there anything else I can help you at this moment, Jeff? {Jeff Putz}Obviously not. I'm going to have to waste more time on the phone and then blog about how useless the support for MSDN subscribers is. {Peter}Thank you for using the MSDN Online Concierge service. Please feel free to come back at any time again! The user has ended the session.